A series of budget friendly, world-class
half day and full day training workshops.

We are pleased to offer these programs as open courses through the year or as in-house programs

Please contact us for further details

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Problem solving and decision making


Short description

Problem solving and decision making - identifying the issue, sorting it, and getting it right first time.

VAT not included

Half Day


Who should attend?

This workshop is ideal for managers and team leaders who may have more complex problems and issues to solve.

The tools and techniques explored are extremely applicable in a team context, meaning that you can involve your direct reports and team members in the problem solving process


How many times have you spotted a problem and raced to implement a solution... only to find that the problem hasn’t gone away after all? Yes. Us too.

This workshop is specifically designed to give you a robust problem solving process to follow: one which starts with correctly identifying what the issue is in the first place, before generating ideas for possible solutions, and putting a plan in place to put these ideas into practice and then evaluate the results.

Program Outline

Identifying the right problem to solve

• Analysing current data to pinpoint the issue

• Assembling the right team to fix the issue

• Communicating the problem succinctly and accurately to others

Problem identification tools and techniques

• Asking the right questions

• The Fishbone technique

Generating possible solutions

• Brainstorming techniques

• How to select ideas to implement

Implementing a solution

• Involving Stakeholders

• Planning to implement

• Evaluating results